Shop Policies
Delivery & Returns
This page explains how we deliver orders placed through our online shop, and your rights to cancel or return an order.
This page is a draft and has not yet been given final business/legal review. Some details (in particular delivery timescales) are still being confirmed.
Who you are buying from
Orders placed through this shop are sold by Next Level Sealants Ltd (Company No. 15665381), registered office 15a Brunswick Parade, Liverpool, England, L22 5PY. For any order query, contact us on liam@nextlevelsealants.co.uk or 07538 385459.
Delivery area
We currently deliver to addresses in Great Britain only. We do not yet offer international delivery or delivery to Northern Ireland, the Channel Islands or the Isle of Man.
Delivery charges & timescales
Our standard UK delivery charge is £5.99 (free on orders over £99.00). The exact delivery charge for your order is always shown at checkout before you pay.
Estimated dispatch and delivery timescales will be confirmed here once our courier arrangements are finalised.
Some products may have specific delivery requirements due to their nature (for example, certain sealants and chemical products). Where a product cannot currently be delivered safely by our standard delivery method, it will not be available to purchase online until an appropriate delivery method has been confirmed.
Your right to cancel (change of mind)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer buying online you normally have the right to cancel your order for any reason within 14 days of receiving your goods, without giving a reason. To cancel, contact us using the details above within that period.
If you cancel under this right, you must return the goods to us within 14 days of telling us you wish to cancel, at your own cost unless we tell you otherwise, and in a condition suitable for resale where reasonably possible. We will refund the price you paid, including standard delivery charges, within 14 days of receiving the returned goods or evidence that you have sent them back.
We do not currently apply any exemption to this cancellation right for any product sold through this shop.
Faulty, damaged or wrong items
Separately from the change-of-mind right above, the Consumer Rights Act 2015 gives you statutory rights if goods are faulty, not as described, or unfit for purpose. In particular, you may have the right to a repair, replacement or refund. If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible with your order reference and, where possible, photos of the issue, and we will put things right in line with your legal rights.
How to request a cancellation or return
Email liam@nextlevelsealants.co.uk or call 07538 385459 with your order reference. We will confirm the return address and any next steps by email.
Complaints
If you are unhappy with an order, please contact us in the first instance using the details above so we can try to resolve it directly.